At LinaMar we are committed to providing excellent support service to our valued users. Our support policy aims to ensure that all queries and issues are addressed in a timely and efficient manner. Below we detail our support policies and procedures:
Communication Channel: To obtain support, we offer the following communication channels:
Email: You can send us your questions and problems to email@example.com.
Telephone number: You can send us text messages or call us at 9729 966 976 ext101
Office Hours: Our support team is available to help you during the following hours:
Monday through Friday: 8:00 a.m. to 5:30 p.m. Central Time.
Saturdays and Sundays: We do not have availability.
Response Time: We promise to respond to your questions and problems within a maximum period of 72 business hours. We will do our best to resolve your query at the first interaction. However, in more complex cases, we may need more time to investigate and provide you with a suitable solution. In such situations, we will keep you informed about the progress and estimated time for resolution.
Policy Updates: We reserve the right to make changes to our support policy at any time. Any modifications will be posted on this page, and we recommend that you check it periodically to be aware of any updates.
The time I need to prepare an order for shipping varies. For details, see individual items.
ESTIMATED SHIPPING TIMES
North América: 3-5 business days
Europe: 3-5 business days
Australia, New Zealand and Oceania: 3-5 business days
Asia Pacific: 3-5 business days
Latin America and the Caribbean: 3-5 business days
I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.
CUSTOMS AND IMPORT TAXES
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
RETURNES AND EXCHANGES
I GLADLY ACCEPT RETURNS, EXCHANGES, AND CANCELLATIONS
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 24 hours of purchase
THE FOLLOWING ITEMS CAN´T BE RETURNED OR EXCHANGED
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale